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“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
Understanding the “why” before you start working on the “how” is a critical skill — especially in the age of AI.
Marco Argenti
An updated approach to VUCA.
Angus Fletcher, Thomas L. Gaines and Brittany Loney
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Robin Abrahams and Boris Groysberg
Emily Hund
Peter Cappelli and Ranya Nehmeh
A roundup of Harvard Business Review’s most popular ideas and advice.
Resources, practical advice, and personal stories to lift you up and move you forward.
Career and life advice for young professionals.